PRIVACY NOTICE

Our contact details

Name: Hydralectric Group Limited

Address: 5 High Road, Byfleet Surrey KT14 7QE

Phone Number: 01932 334200

E-mail: sales@hydralectric.com

The type of personal information we collect

We currently collect and process the following information when you complete an enquiry on our website:

Name, email address, contact number and any communication that you have with us.
Your IP address
Your location
Your browsing activity and preferences
If you create an account with us, we collect and process the following information via a credit check:

Your company name, profit and loss data, billing and payment details, financial summary and credit summary & history.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To make a sales or technical enquiry or an enquiry for another reason as prompted on our enquiry form on the website.
We use the information that you have given us solely in the interest of answering and dealing with your enquiry:

Registering you as a new customer.
To process and deliver your order including managing payments and collecting and recovering any monies owed to us.

To manage the relationship with you e.g. emails and telephone calls to update you on your order.
We use the information collected from cookies to:

To provide and improve our website, products, and services

To personalise your experience on our website
We may share this information with a credit check agency, service providers (e.g., website hosting, data analysis, payment processing)
Law enforcement or other government agencies, if required by law

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Consent – when you give us your consent. You can remove your consent at any time. You can do this by contacting sales@hydralectric.com

Contractual obligation – when necessary for the performance of a contract into which you have entered. Where you do not provide us with certain information, we may be unable to process your order.

Legal obligation – to comply with a legal obligation, to deal with complaints and enforcing our terms and conditions.

Legitimate interest – selling and supplying goods to customers, handling customer contacts & questions.

How we store your personal information

Your information is securely stored.

We retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including accounting, legal or reporting needs. We will only process your data until such time as you withdraw your consent.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at sales@hydralectric.com if you wish to make a request.

Cookies

At Hydralectric.com, we use cookies to improve your browsing experience and to understand how users interact with our website. This cookie policy explains what cookies are, how we use them, and how you can manage your cookie preferences. By continuing to browse our website, you consent to the use of cookies as described in this policy.

What are cookies?

Cookies are small text files that are stored on your device by a web browser when you visit a website. They are used to store information about your browsing activity and can be used to remember your preferences and settings, facilitate secure login, and track website usage.

Cookies used by Hydralectric

We use the following types of cookies on Hydralectric.com:

Essential cookies: These cookies are necessary for the website to function and cannot be disabled. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling out forms.
Performance cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. These cookies do not collect personal data and are used to improve the performance of our website.
Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting cookies: These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other websites.

Managing cookie preferences

You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is set. However, please note that some features of our website may not function properly if you disable cookies.

For more information about managing cookie preferences, please refer to the help section of your web browser or visit aboutcookies.org.

Changes to the cookie policy

We may update this cookie policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this cookie policy periodically for the latest information on our cookie practices.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this privacy notice periodically for the latest information on our privacy practices.

How to complain

If you have any concerns about our use of your personal information or our use of cookies, you can make a complaint to us at sales@hydralectric.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk