• Tel: +44 (0) 1932 334200
  • Email: info@hydralectric.com

Customer Support

Ensuring each client receives a superior level of service, our flexible customer support is delivered by an experienced and professional team who are committed to exceeding customer expectations by offering specific benefits to improve a customer’s position, including tailored logistics, post-sale support, and liability cover.

Hydralectric sets a high standard of customer support that is tailored to each client in order to meet the specific needs of both OEM clients and retail customers. In a dynamic commercial environment, the non-standard evolves to be the standard. This flexible approach demands an experienced team of account managers and customer service representatives who are dedicated to the principle of meeting and exceeding customer expectations.

Hydralectric’s customer support is differentiated by the unique blend of disciplines, skills and services that are made available to clients. Added value is provided by the ability to offer specific benefits that improve a customer’s position, managed by the team’s flexible and professional approach in solving problems. These added value benefits include:

  • Fast-track production
  • Vendor managed inventory
  • Tailored logistics
  • Post-sale support
  • Product review process
  • Dedicated account manager
  • Liability cover

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