Hydralectric sets a high standard of customer support that is tailored to each client in order to meet the specific needs of OEMs. In a dynamic commercial environment, the non-standard evolves to be the standard. This flexible approach requires an experienced team that is dedicated to the principle of meeting and exceeding customer expectations.
Hydralectric’s customer service is differentiated by the unique blend of disciplines, skills and services that are made available to OEMs. Added value is provided by the ability to offer specific benefits that improve a customer’s position, managed by the team’s flexible and professional approach in solving problems. These added value benefits include:-
- Make to order/supply to demand
- Logistics tailored to suit customer
- Post sale support
- Product review process
- Liability cover